Shipping policy
Overview
Welcome to Playvera!
This website is operated by Playvera, and throughout the Site, the terms “we,” “us,” and “our” refer to Playvera. By accessing our Site or making a purchase from Playvera, you agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional policies referenced or linked herein. These Terms apply to all users of the Site, including browsers, customers, and content contributors.
Please read these Terms carefully. If you do not agree with all conditions stated, please refrain from accessing or using this Site or any services provided by Playvera.
Section 1 – Online Store Terms
By using this Site, you confirm that you are of legal age in your jurisdiction, or that you have received consent from a legal parent or guardian where applicable.
You agree not to use our products or services for any illegal or unauthorized purpose. Misuse of the Site or services, including but not limited to spreading harmful code, malware, or violating applicable laws, may result in termination of your access to Playvera services.
Section 2 – General Conditions
Playvera reserves the right to refuse service to anyone for any reason at any time.
Non-payment-related information may be transferred unencrypted across networks to comply with technical requirements. However, all payment information processed by Playvera is securely encrypted and handled with high-level security measures.
Section 3 – Shipping Policy
At Playvera, we take pride in thoughtfully curated and creatively crafted products. Here is how we handle shipping:
📦 Shipping Fees
We charge shipping once per order, and no restocking fees or additional return processing fees will apply for eligible returns.
⏱️ Processing Time
Orders are typically processed within 2–4 business days. During system-wide peak periods, including holiday seasons or new collection drops, processing may be delayed slightly. If delays extend beyond standard timelines, the Playvera Support Team will notify you via email.
🚚 Delivery Times & Order Tracking
Delivery duration varies by shipping destination. Once your order has been dispatched, Playvera will send you a tracking number by email so you can monitor your shipment status.
🌍 International Shipping
Yes — Playvera ships globally, including to international regions. Customs duties and taxes required by local governments are the responsibility of the recipient, as mandated by regional regulations.
📷 Damaged Packages or Items
Although every order is securely packed, if your package arrives damaged, please contact Playvera Support within 7 days at:
📧 support@Playvera.shop
(Include your order number and a photo of the damage)
We will happily arrange a replacement or refund as appropriate.
✨ Handmade & Limited-Batch Items
Some Playvera items are hand-finished or created in small batches. Slight variations in design, texture, or patterns may occur and are part of the authentic artistic character — not defects.
Section 4 – Information Accuracy
We make every effort to ensure that product descriptions, policy pages, and other information displayed on the Site are accurate and up to date. However, occasional inaccuracies, omissions, or delays in updates may occur.
Playvera reserves the right to update or modify the content and services of the Site at any time without prior obligation to notify users.
All use of this Site is at your own discretion and risk.
Section 5 – Returns & Refunds
We want you to love every item you receive from Playvera.
✔ Return Eligibility:
Items may be returned within 30 days of delivery, provided they are unused, unopened, and in original condition. Customized and specially processed items are final sale and are not eligible for cancellation or return.
✉ Return Requests:
Contact the Playvera Support Team via email with your order number and the reason for the return. Approved requests will receive detailed return instructions.
💳 Refund Processing:
After receiving and inspecting your return, Playvera will notify you by email. Approved refunds will be processed within several business days and credited to your original payment method.
🔁 Order Exchanges:
If the item delivered is damaged, defective, or incorrect, Playvera offers direct product replacement. Please indicate the need for an exchange when submitting your return request.
Section 6 – Limitation of Liability
Playvera, along with its team members, business units, or external partners involved in service delivery, will not be held liable for damages including but not limited to indirect business losses, profit loss, data damage, or consequential losses arising from the use of this Site, products, or services.
Section 7 – Governing Law
These Terms are governed by the laws of the United States, excluding conflict-of-law principles.
Any disputes arising from use of this Site will be subject to the jurisdiction of the courts where Playvera is based.
Section 8 – Contact Us
📬 Questions, feedback, or support? We’d love to connect!
📧 Email: support@Playvera.shop
📞 Tel: +1 719-384-0102
📍 Address: 77 Main St, La Junta, CO 81050, United States