Return policy
📦 Order Cancellation Policy
We understand that plans change. At Playvera, you can cancel your order before it enters the shipping or fulfillment process.
Cancellations are only accepted if the order has not yet been shipped or prepared for dispatch.
Once your order is in transit, cancellation is no longer possible.
All approved cancellations will be fully refunded to your original payment method.
To request a cancellation, please contact the Playvera Support Center at:
📧 Email: support@Playvera.shop (please include your order number)
🔁 Return & Exchange Policy
If something isn’t the perfect fit, the Playvera Store offers a 14-day return or exchange window from the day your order is delivered.
✅ Return Requirements
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Items must be unused, unworn, unwashed, undamaged, and returned with their original packaging and tags.
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Valid proof of purchase (order number or receipt) is required.
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Please do not send items directly to manufacturers or suppliers.
💡 Fees & Shipping
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Shipping fees are charged one time only, including returns.
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No restocking or processing fees will be applied.
To start a return or exchange, contact the Playvera Returns Team at:
📧 Email: support@Playvera.shop
(include order number, reason for return, and photos if the item is damaged or incorrect)
Once approved, return instructions will be sent to you by our Playvera Support Team.
💳 Refunds Policy
After your return is received and inspected:
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You will receive a return confirmation email.
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Refund approval depends on product condition.
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Approved refunds are issued within 5–10 business days to your original payment method.
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Original shipping fees are non-refundable, unless the order was incorrect or arrived damaged.
⏳ Late or Missing Refunds
If your refund hasn’t appeared yet:
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Check your bank account or transaction history.
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Contact your card payment provider (e.g., credit card issuer).
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Check with your bank — processing delays may occur.
If the issue persists, contact:
📧 support@Playvera.shop
📬 Need Help?
For any questions regarding cancellations, returns, exchanges, or refunds, connect with the Playvera Support Team:
📧 Email: support@Playvera.shop
📞 Phone: +1 719-384-0102
📍 Address: 77 Main St, La Junta, CO 81050, United States